SHIPPING & RETURNS
How much does international shipping cost?
We offer free shipping with UPS in Europe and shipment with Fedex in Asia, America, Russia, Israel and Cyprus from 10€ to 15€ cost depending on the area.
How long does International shipping take?
We currently offer UPS or Fedex courier companies for international orders which typically takes up to 2 to 6 business days depending on the area. Destino Eyewear S.L is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us. Duty Fees will not be refunded on returns for this shipping method.
Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
How much does shipping cost in Spain?
We offer free ground shipping on all orders within Spain via Correos Express courier.
How long does domestic shipping take in Spain?
Standard orders are typically processed between 2-3 business days. Orders are in transit business days only. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
Eyewear Club will not be held responsable for claims made more than 2 weeks after reception with proof of delivery (signed parcel document).
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We do not offer refunds after 14 days of receiving the product.
Return handling and return shipping costs are the responsibility of the customer and we charge from 10€ to 15€ when sending the label to return the product. Shipping costs are non-refundable.
Outside the European Union the customer is responsible on sending the parcel back and Eyewear Club won't be able to send a prepaid label. Custom fees for sending back the parcel will be charged to the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label if possible as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.